Shipping Policy
Welcome to Hy-Homekit! We are committed to providing reliable and efficient shipping services tailored to meet your needs. Below, you’ll find details about our shipping processes, timeframes, and guidelines.
- Order Processing TimeOrders are processed within 1-3 business days after payment is confirmed. During peak seasons or holidays, processing times may be slightly extended.
- Shipping Options and Delivery TimesWe offer multiple shipping methods to suit your requirements:Standard Sea Shipping: 25-45 days Airbag Shipping: 10-20 days Priority Express: 3-7 days Delivery times may vary based on the destination, shipping method, and customs clearance.
- Shipping CostsShipping fees are calculated based on product weight, dimensions, and destination. Discounts may apply for premium membership or promotions.
- Order TrackingAll shipments include a tracking number, which will be provided once your order is shipped. Track your order status on the Hy-Homekit platform or through the carrier’s tracking system.
- Customs and DutiesBuyers are responsible for any applicable customs fees, taxes, or import duties in their destination country. Hy-Homekit cannot predict or prepay these fees on your behalf.
- Shipping RestrictionsSome regions may have restrictions or additional costs due to remote locations. Certain products may be prohibited or limited for shipping to specific countries.
- Lost or Damaged ItemsIf your package is lost or arrives damaged, please contact our customer service within 10 business days of delivery. We’ll assist in filing a claim or arranging a replacement.
- Additional SupportFor further assistance, please contact our customer service team at support@hy-homekit.com or via live chat. We appreciate your trust in Hy-Homekit and are dedicated to delivering excellent service for your business.