Overview

At Hy-HomeKit, we prioritize customer satisfaction and are here to assist you if any issues arise with your purchase, such as transport damage or an incomplete delivery. Please review the information below for guidance on how to resolve your concerns. 

Damaged or Defective Items

Despite our efforts to ensure secure packaging and shipping, occasional damage or defects may occur. If this happens, we sincerely apologize for the inconvenience.

To resolve the issue:

    • Contact our customer service team at hyhomekit@gmail.com.

    • Provide your order number or packing slip number.

    • Attach one or more clear photos showing the damage or defect.

We will respond within 2 working day to offer a solution that meets your needs.

General Complaints

At Hy-HomeKit, we aim to deliver quality products and a seamless experience. If something goes wrong, please contact our customer service team. Provide a detailed description of the issue, and we will work to resolve it promptly.

For product-related complaints, such as transport damage or defects, notify us within 5 working days of delivery to ensure timely assistance. 

Warranty

Hy-HomeKit offers a two-year full product warranty with every purchase.

What Does the Warranty Include?
  • During the two-year warranty period, we will cover repair or replacement costs for valid claims, including freight and necessary repair kits.
  • The warranty starts from the date of purchase, so please retain your receipt or proof of purchase for reference.
How to File a Warranty Claim?
  • Contact Hy-HomeKit customer service at hyhomekit@gmail.com.
  • Provide your proof of purchase and a description of the issue.
  • In certain cases, the manufacturer may assist directly to expedite resolution.

Fair Complaint Handling

Hy-HomeKit is committed to impartial and professional handling of all complaints. If we are unable to resolve your concern, we are affiliated with {appropriate authority or dispute resolution service}. You may escalate your issue to this independent organization for a binding decision.

We believe in ensuring a safe and satisfactory shopping experience. At Hy-HomeKit, your trust is our priority.