Privacy Policy

At Hy-HomeKit, we respect the privacy of all our customers and visitors. We are committed to ensuring that the personal information you provide is handled confidentially and securely. Your data is used solely to process your orders as efficiently as possible and to enhance your shopping experience. Hy-HomeKit does not sell your personal information and only shares it with trusted third parties when necessary for processing your order.

How We Use Your Information:

  1. Order Processing: When placing an order, we require your name, email address, delivery address, phone number, and payment details to process and keep you updated on your order status.
  2. Account Information: If you create an account, we store your information securely, allowing faster checkouts and personalized services for future orders.
  3. Personalization: We use your data to improve our services, personalize the website, and recommend products that suit your interests.
  4. Newsletters: With your consent, we send updates, special offers, and promotions. You can unsubscribe at any time using the link in the email.
  5. Feedback and Campaigns: If you participate in promotions or campaigns, we use your contact details to manage the activity, announce winners, and improve our marketing efforts.

Your Data is Safe:

We take data security seriously and ensure your information is always protected. Hy-HomeKit employs strict measures to safeguard your data, and our team and partners are legally obligated to maintain confidentiality.

Questions or Updates:

For any questions about your privacy or to update your details, contact our customer service team. Changes to this privacy policy will always be reflected on this page.

Thank you for trusting Hy-HomeKit with your data. Your privacy is our priority!

Cookie Policy

Cookies are small files stored by your browser on your computer’s hard drive. Hy-HomeKit uses cookies to enhance your shopping experience, such as saving your shopping cart and preventing the need to repeatedly enter details like your address. Most cookies are deleted automatically when you close your browser, while others may remain stored for convenience.

Why We Use Cookies:

  1. Improved User Experience: Cookies help us avoid showing repetitive information and save your preferences for a seamless shopping journey.
  2. Google Analytics: We use Google Analytics to analyze website traffic and improve functionality. This program uses cookies to help us optimize ease of use and site performance.
  3. Advertising: Cookies are used for online advertisements to recognize third-party websites where you interact with Hy-HomeKit ads. These cookies also help track transactions made via such platforms.
  4. Personalized Content: Your browsing behavior on our website helps us display relevant advertisements and recommendations on external websites and social media.

Managing Cookies:

You can configure your browser to block cookies or notify you when cookies are used. However, declining cookies may affect your ability to use some features of our store, such as saving your shopping cart.

By using Hy-HomeKit.com, you agree to our use of cookies for the purposes mentioned above. Thank you for trusting us to enhance your shopping experience!

General terms and conditions

Welcome to Hy-HomeKit! By accessing or using our website (the “Site”), you agree to these Terms of Use (“Terms”). Please read them carefully before using our services. If you do not agree, you must refrain from using the Site.

1. Agreement Overview

These Terms govern your use of our website, services, and transactions with Hy-HomeKit. By creating an account, placing an order, or interacting with our platform, you enter into a binding agreement with Hy-HomeKit.

2. Eligibility

To use our Site, you must:

  • Be at least 18 years old or have parental/guardian consent.
  • Use our Site for personal, non-commercial purposes.
  • Comply with all applicable laws and regulations.
3. Account Responsibilities

You may be required to create an account to make purchases. You agree to:

  • Provide accurate, current information during registration.
  • Maintain the confidentiality of your account credentials.
  • Notify Hy-HomeKit immediately of unauthorized account use.

You are responsible for all activities under your account.

4. Products and Services
4.1 Product Information

Hy-HomeKit strives to provide accurate product descriptions, images, and dimensions. However, slight variations in color, size, or design may occur due to manufacturing or display differences.

4.2 Availability

All products are subject to availability. If an item is out of stock after an order is placed, we will notify you promptly and offer an alternative, delay, or refund.

4.3 Pricing

Prices are displayed in your selected currency and exclude taxes and shipping fees unless stated otherwise. We reserve the right to update prices at any time without prior notice.

5. Ordering and Payment
5.1 Order Acceptance

An order confirmation email acknowledges receipt of your order. This does not constitute order acceptance. We reserve the right to cancel or refuse any order for reasons such as:

  • Inaccuracies in pricing or product information.
  • Payment issues.
  • Suspected fraudulent activity.
5.2 Payment Methods

We accept major credit cards, digital wallets, and other payment options as listed at checkout. Payments are processed through secure payment gateways.

6. Shipping and Delivery
6.1 Delivery Services

We deliver to most locations worldwide. Estimated shipping times vary based on destination and carrier.

6.2 Shipping Costs

Shipping costs are calculated at checkout based on the size, weight, and destination of the order. Some regions may incur additional fees.

6.3 Delays

Hy-HomeKit is not responsible for delays caused by:

  • Customs clearance.
  • Carrier issues.
  • Natural disasters or other unforeseen events.
 
7. Returns and Refunds
7.1 Return Policy

Returns are accepted within 30 days of delivery for unused items in their original packaging. Certain items (e.g., custom orders) are not eligible for returns.

7.2 Refunds

Refunds are processed within 7-14 business days after the returned item is inspected. Shipping fees are non-refundable unless the return is due to our error.

7.3 Damaged or Defective Items

If your order arrives damaged or defective:

  1. Contact us within 5 days of delivery.
  2. Provide your order number and photos of the issue.
  3. We will arrange a replacement, repair, or refund.
8. Privacy and Data Use

We collect and process personal data in compliance with our Privacy Policy. By using our Site, you consent to such practices.

9. Intellectual Property

All content on Hy-HomeKit, including text, images, logos, and designs, is the property of Hy-HomeKit or its licensors and is protected by copyright and trademark laws. Unauthorized use is prohibited.

10. Cookies and Tracking

Our Site uses cookies to enhance user experience. By continuing to use our Site, you consent to our use of cookies. For more details, review our Cookie Policy.

11. Disclaimers

Hy-HomeKit provides the Site and its services on an “as-is” and “as-available” basis. We do not guarantee uninterrupted service or error-free content.

12. Limitation of Liability

To the fullest extent permitted by law, Hy-HomeKit is not liable for:

  • Indirect or consequential damages.
  • Loss of data or profits arising from your use of the Site.
13. Changes to Terms

We may update these Terms periodically. The updated Terms will take effect upon posting on this page. Continued use of the Site indicates your acceptance of the revised Terms.

14. Governing Law

These Terms are governed by the laws of the People’s Republic of China. Any disputes arising under or in connection with these Terms shall be exclusively resolved in the Shenzhen People’s Court.

15. Contact Information

For questions or concerns, please contact us: