FREQUENTLY ASKED QUESTIONS
Yes, you will receive the same product as shown in the pictures. At Hy-HomeKit, we ensure that all product photos are accurate representations of the actual items. Each image is captured in professional settings to showcase the design, materials, and craftsmanship clearly. While slight color variations may occur due to screen settings, the quality and features of the product remain consistent with what you see. If you have any concerns or questions after receiving your item, our customer service team is here to assist you.
You can view your sales receipt in your account dashboard on our website. Simply log in, go to the "Orders" section, and select the relevant order to download or view your receipt. If you checked out as a guest, the receipt is included in your order confirmation email.
Can't find it?
Contact our customer service team, and we'll be happy to assist you.
Returning an item is easy! Follow these steps:
- Contact Us: Reach out to our customer service team with your order details to initiate the return process.
- Receive Instructions: We'll provide you with the necessary return label and instructions.
- Prepare Your Item: Ensure the item is in its original condition and packaging before sending it back.
- Ship the Item: Use the provided label to send the item to our return address.
Once we receive and inspect the item, your refund or exchange will be processed promptly. For detailed policies, please visit our Returns page or contact our team for assistance.
We aim to restock popular items whenever possible. If an item is marked "out of stock," you can contact our customer service team or sign up for restock notifications on the product page to stay updated. Some products may be limited edition or discontinued, so availability is not always guaranteed.
You can check your order status in the Order Tracking section of our website. Enter your order number and email address to see the latest updates.
Additionally, once your order ships, a tracking link will be sent to your email. If you have questions, feel free to contact our customer support team for assistance.